Refund policy
Refund Policy
We want your little one to love their Tendo. If it isn’t right for you, here’s how refunds work.
14-day money-back guarantee
If you’re not happy with your purchase, you can return it within 14 days of the day it was delivered for a refund or an exchange.
Conditions for returns
To qualify for a refund, your item must be:
- Returned within 14 days of delivery
- In its original condition, with all included items (tablet, shockproof case, carry handle, stand, stickers and accessories)
- In its original packaging
- Free from damage caused by misuse, drops outside normal use, or water
We may decline a refund if the item is returned damaged, incomplete or not in its original condition.
How to return an item
- Email us at support@itendo.shop within 14 days of delivery, with your order number and the reason for your return (the reason is optional).
- We will reply with return instructions and the address to send the item to.
- Pack the item securely in its original packaging and send it back. We recommend using a tracked courier service and keeping your proof of postage.
Please do not send an item back without contacting us first, as we won’t be able to match it to your order.
Return shipping
The customer is responsible for the cost of returning the item to us, unless the item is faulty, damaged on arrival or the wrong item was sent (see below). We are not responsible for items lost or damaged in transit on their way back to us, so we recommend using a tracked and insured service.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 working days. Depending on your bank or payment provider, it may take a little longer to appear on your statement.
Return shipping costs are not refunded. Your original shipping fee is refunded only if the return is due to a fault or an error on our part. Express shipping fees (R150) are non-refundable otherwise.
Exchanges
If you’d prefer an exchange instead of a refund, let us know when you contact us and we will do our best to arrange it, subject to stock availability.
Faulty, damaged or incorrect items
If your item arrives damaged or faulty, or we sent you the wrong item, please contact us at support@itendo.shop as soon as possible with your order number and photos. We will arrange a replacement or full refund, and we will cover the return shipping costs. This does not affect your rights under South African consumer law.
Contact us
Questions about a return or refund? Email us at support@itendo.shop or use our Contact page, and we’ll be happy to help.