Shipping policy

Shipping Policy

Thank you for shopping with Tendo. Here is how delivery works.

Where we ship

We currently deliver anywhere in South Africa.

Delivery options and costs

Delivery times are counted in working days (Monday to Friday, excluding public holidays) from the day your order is dispatched. Express shipping can be selected at checkout.

Order processing

Orders are processed and dispatched within 24 hours of payment on working days. Orders placed after hours, on weekends or on public holidays are processed on the next working day.

Tracking

Every order is shipped with tracking. Once your order is dispatched, we will email you a tracking number and a link so you can follow your parcel.

Delivery address

Please check that your delivery address and contact number are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you need to change your address, contact us as soon as possible. We can only update it if your order has not yet been dispatched.

Delays

Delivery times are estimates. Courier delays can happen during public holidays, severe weather or periods of high demand. If your order is taking longer than expected, please contact us and we will follow up with the courier.

Damaged or lost parcels

If your order arrives damaged, or has not arrived within the estimated delivery time, please contact us within 48 hours of delivery (or the expected delivery date) with your order number and, for damage, photos of the parcel and product. We will sort out a replacement or refund.

Returns

For our 30-day money-back guarantee and returns process, please see our Returns Policy.

Contact us

Questions about your delivery? Reach out through our Contact page or email us at support@itendo.shop, and we’ll be happy to help.